Delivery
Draft — have your adviser confirm before launch. This page was written for the shop template and describes what the shop's software does. Read it against your own arrangements and remove this note when it is right.
How long an order takes
Everything we sell is printed to order. We do not hold finished stock, so each order is made after it is paid for and then posted.
- Making it: we aim to dispatch within 2 business days of your payment being confirmed. A listing may show its own dispatch time, which then applies to that item; an order with several items leaves when the slowest one is ready.
- Business days are Monday to Friday, not counting UK bank holidays.
- Posting it: the delivery service you choose at checkout says how many business days it usually takes after dispatch. Those days are added to the making time.
Before you pay, the checkout shows the estimated dispatch date and an estimated arrival for each delivery service. Your order page and your receipt email show the same dates. Every date is an estimate, worked out on business days; it is not a guaranteed delivery date.
Delivery services and prices
| Service | Carrier | Arrives | Price |
|---|---|---|---|
| Standard delivery | Royal Mail | 2–3 business days after dispatch | £0.00 (free on orders of £100.00 or more) |
| Royal Mail 24hr tracked | Royal Mail | 1 business day after dispatch, tracked | £5.49 |
| Royal Mail 48hr tracked | Royal Mail | 2 business days after dispatch, tracked | £3.99 |
Prices are shown in full before you pay. Where a service is marked free above a certain order value, that is the value of the items in your basket after any offer.
We are not VAT registered, so no VAT is charged.
Where we deliver
We deliver to addresses in the United Kingdom. If you need an order sent elsewhere, contact us before you order and we will say whether we can.
If your parcel does not arrive
Check the estimated arrival on your order page first: a parcel is not late until that date has passed. If it has, and a tracked service shows nothing, contact us with your order number and we will chase it with the carrier and replace or refund the order if it is lost.
Wrong address
Please check the delivery address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will contact you and can send it again once you have paid the postage a second time.